Help Center

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Account & Registration

How do I register?

Not receiving the verification code (QQ / 163 / Outlook)?

Can't open the site or log in inside WeChat?

I forgot my password. What do I do?

Scanning & Reports

What does Vigilra do?

What input formats are supported?

What can image recognition detect?

What do red / orange / yellow / green mean?

What are "collision risk" and "enforcement activity"?

Why do some results show "no litigation found"?

Membership & Payments

What plans are available?

Will my membership auto-renew?

What are add-on credit packs?

What payment methods are supported?

How quickly do credits arrive?

How many credits does a scan use?

Important Notes

Does Vigilra provide legal advice?

How accurate are the scan results?